Periódico: Tourism and Hospitality International Journal
Fonte: Tourism and Hospitality International Journal ; Vol. 21 No. 1 (2023): October 2023 [33ª Edition]
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Resumo: The English language serves as a global communication tool that facilitates interaction among diverse cultures. Within the realm of tourism, proficiency in this language is indispensable for the advancement and competitiveness of the sector. This study aims to investigate the self-perception that employees of the tourism agencies in Porto das Barcas, Parnaíba-PI, have regarding their level of communicative competence in the English language. The employed methodology encompassed an on-site visit to travel agencies within the delineated spatial scope, specifically Porto das Barcas in Parnaíba-PI, Brazil. Data collection was conducted through a virtual questionnaire administered to employees from two travel agencies, and subsequent qualitative analysis was performed. The findings revealed that most employees possess a basic level of English proficiency, implying beginning skills for simple communication. However, they often resort to supplementary resources such as translation applications to assist in interactions with English-speaking visitors. Considering these outcomes, this study suggests for educational investment and training initiatives targeting English language mastery for agency personnel with the perspective of enhancing communicative skills within the professional realm of tourism agency operations.
