Centennials job expectations for Cancun tourism businesses: Enfoque basado en la teoría de las necesidades de McClelland Approach based on McClelland's theory of needs
Centennials job expectations for Cancun tourism businesses: Enfoque basado en la teoría de las necesidades de McClelland Approach based on McClelland's theory of needs
Expectativas laborales de los centennials para los negocios turísticos de Cancún: Enfoque basado en la teoría de las necesidades de McClelland
Resumo: The growing participation of young workers known as centennials, compels tourism businesses to implement new strategies to recruit and retain their staff. This paper identifies labor expectations under McClelland's theory of needs, from a quantitative approach of correlational scope using the factorial analysis of components, applied through a survey to the student population about to graduate from the educational program of Sustainable Tourism and Hotel Management at the Universidad del Caribe, located in Cancun, Quintana Roo, Mexico. The findings declared as motivators are infrastructure, life balance, work environment and sustainability programs hallmarks of this generation.
