Periódico: Journal of Tourism and Heritage Research
Fonte: Journal of Tourism and Heritage Research; Vol 7 No 4 (2024): Journal of Tourism and Heritage Research; 126-137
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Resumo: Purpose and Scope: Attempts to increase access to higher learning in Sub Sahara Africa have led to Universities’ efforts to provide and manage student accommodation on campus. Satisfying the users of hall facilities should be one of the main objectives of providing such a facility. The current study sought to assess students’ residential satisfaction in residence halls at Ghanaian University, AAMUSTED, Kumasi. Design/Methods: Using a mixed-method approach, the study adopted a descriptive research design. Quota and Convenience sampling techniques provided 200 respondents. Major data collection instruments included focus group discussions (FGDs), observations, and questionnaires designed under three attributes namely; Personal (in-room), Social amenities; and Management system. Result/Findings: Descriptive statistics using SPSS V.23 and thematic analysis revealed students’ Dissatisfaction with specific facilities under Personal and Social attributes that offer privacy, comfort, and recreation. Additionally, there was dissatisfaction with the provision of tables and chairs for room learning, utilities as well as services that ensured reliable security and cleaning. However, students “Dissatisfaction” with management's attitude and responses to their grievances and complaints in the halls in “repairing and replacement of gadgets or facilities ultimately resulted in a negative impact on student’s residential satisfaction. Practical Implication: The results of this study will help the university's hall administration enhance a few areas of the administration structure, most notably the association's dedication to facility maintenance and repairs. Conclusion It was suggested, based on the aforementioned findings, that residence hall managers periodically interview students to get their feedback on the caliber of services they receive. In addition to having plants or generators available to replace power failures in the residence halls, university administration should also ensure a steady supply of electricity. Additional research ought to evaluate the degree of contentment experienced by students residing in private dorms.
