Resumo: The objective of this article is to know and evaluate the impacts that can improve or affect the host community, as well as identify areas of opportunity in terms of managing the tourist destination. To achieve the above, the methodology proposed by Doxey was applied, specifically by measuring it through the Irridex index, seeking to avoid residents having friction towards tourists in the future. It is concluded that by assessing the perception of residents, it can generate knowledge, as in the insular destination of Cozumel, locating the stage in which the population is located, which could help in the generation of public policies.
