Fonte: Cuadernos de Turismo; No. 32 (2013): Julio - Diciembre; 11-35
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Resumo: The aim of this paper is to analyze the barriers that have found the tourism industry in the process of implementation and certification of a Quality Management System. The methodology consists on depth analysis of them (Factor and Cluster Analysis). The results show that the most important barriers that have faced the companies were mainly lack of time to devote to the tasks of quality, resistance to change and new responsibilities on the part of employees.
