Fonte: Cuadernos de Turismo; No. 53 (2024): Enero - Junio; 43-68
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Resumo: The article presents a qualitative study based on focus groups, whose main objective is to analyze the perceptions that different groups of people with disabilities have regarding the products and services offered by companies in the tourism sector, with emphasis on the images they project, the accessibility information they transmit and the communication and provision of services once the person is at the destination. The results point to the need for a systemic, integral and structural change in the sector that takes into account the intrinsic diversity of citizens.
