Resumo: Hospitality has been incorporated by the hotel industry and has become a practice used by hotels to provide a differentiated service. Thus, the overall objective of this research is to analyze a training policy carried out by hotels in the capital for the development of hospitality. Therefore, the basic principles such as the type, stages, risks and contributions of training are addressed as well as the question of hospitality and its relevance in the hotel environment. Regarding the methodology, a qualitative approach has been used with a deductive and descriptive method. therefore, the study presents an interpretive view of the data. Among the main findings of the study, it was observed that the hotels mostly used integration, behavioural and technical training practices. The results also reveal that the training of managers highlights the importance given to the good treatment and welcoming of guests. Regarding the managers’ knowledge about the concept of hospitality, it was found that they related it to the act of receiving or welcoming. Therefore, it may be concluded that the training implemented by the hotels taking part in the survey contributed to the development of hospitality, resulting in the improvement of the reception given to the guests and, consequently, consolidating the business ventures in the hotel scenario in Paraiba.
